Refund policy

Returned goods must be unused and in perfect condition, with all labels attached and in the original packaging. You have the right to return your order up to 14 Days from delivery date. 

WE DO NOT OFFER A FREE RETURNS SERVICE

Please return your item to:

Zoe Navaratnam

1 Townhead 

Kilmaurs

KA3 2ST 

When returning items by post, please ensure the goods are securely and safely packaged so that the goods are not damaged in transit. We ask that customers outwith the EU mark any returned packages with "Returning to country of origin" to prevent any delays at the relevant customs authorities.

Refund Time

Your item will be refunded within two weeks of receiving your goods and within 30 days of receiving a written cancellation notice.

Faulty Items

If the item you received is faulty, please contact customer support (Zoe_Nav@AVA-Wellness.co.uk) quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us a few photographs of the fault. The photographs will be sent across to our warehouse team to determine the course of action.

Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.

This does not affect your statutory rights.